Terms & Conditions

Terms & Conditions
By shopping with Mystery Tavern LTD, you agree to the following terms and conditions. Please take a moment to review our policies to ensure you have a smooth and enjoyable shopping experience.

Order Processing & Delivery
Processing Time: All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.
Delivery Times: Delivery times may vary depending on your location and selected shipping method. While we strive to meet estimated delivery dates, we cannot guarantee delivery by a specific date.
Liability for Delayed, Lost, or Misrouted Orders
While we do our best to ensure safe and timely delivery of your order, we are not liable for any delayed, lost, or misrouted orders caused by the carrier or any third party. If your order is delayed or lost in transit, we recommend contacting the carrier for assistance. However, if there are any issues from our side (such as incorrect or missing items), please reach out to us immediately for a resolution.

Supplementary Costs:
We are not responsible for any supplementary costs incurred by customers due to delayed, lost, or misrouted orders. This includes, but is not limited to, additional shipping fees, replacement costs, or inconvenience-related expenses.

Returns & Refunds
Return Eligibility: For more information on eligible returns, please refer to our Returns & Refunds Policy.
Customer Responsibility for Return Costs: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.
Refunds: Once we receive your return and inspect the product, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method, and shipping costs are non-refundable unless the return is due to our error.
General Terms
Product Availability: All products are subject to availability. If an item is out of stock after your purchase, we will notify you immediately and offer a suitable solution, such as a backorder or refund.
Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy of all product descriptions, pricing, or availability.
Changes to Terms: We reserve the right to update or modify these terms and conditions at any time without prior notice. By continuing to shop with us, you agree to the most current version of our terms and conditions.
If you have any questions about our terms and conditions or need clarification, don’t hesitate to contact us at Enquiries@MysteryTavern.co.uk.