Returns Policy

Returns & Refunds Policy
At Mystery Tavern, we want you to love every product you purchase from us. If something isn’t quite right, we’re here to help. Below is an overview of our returns policy:

Eligibility for Returns
Timeframe: Items can be returned within 30 days of delivery.
Condition: Products must be in new, unopened, and unused condition, with all original packaging intact.
Exclusions:
Opened or used trading cards, board games, or accessories are not eligible for return.
Clearance or sale items are considered final sale and are non-returnable.
How to Return an Item
Contact Us:
Email us at Enquiries@MysteryTavern.co.uk 
Please include:

• Your order number.
• The item(s) you’d like to return.
• The reason for the return.

Shipping Your Return:
Once approved, we’ll provide instructions for shipping your return. Please note:

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Processing Time: Once your return is received and inspected, we’ll notify you via email. Refunds will be processed to your original payment method within 5–7 business days.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect item sent).
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We’ll gladly replace the item or issue a refund at no additional cost to you.

Need Assistance?
If you have any questions or concerns about our returns policy, don’t hesitate to contact us at Enquiries@mysterytavern.co.uk. We’re here to make things right!